Last Updated: May 14, 2025
This Service Level Agreement ("SLA") is between BEPO LLC ("Provider," "we," "us," or "our") and the healthcare practitioners ("Client," "you," or "your") who use the Health Quiz services.
Health Quiz creates, owns, and hosts custom quiz funnels for healthcare practitioners, allowing them to engage with their patients and potential patients through health-related quizzes. We maintain full ownership of all quiz funnels and provide access to Clients on a subscription basis. Our services include:
➤ Custom quiz funnel creation based on Client requirements
➤ Branding customization to match Client identity
➤ HIPAA-compliant hosting and delivery Analytics and reporting features
➤ Integration capabilities with practice management systems
➤ Ongoing maintenance and updates
We strive to provide reliable and continuous access to our Services:
➤ Target Uptime: Health Quiz aims to maintain 99.9% uptime, measured on a monthly basis, excluding scheduled maintenance.
➤ Scheduled Maintenance: Routine maintenance will be performed during low-usage periods, typically between 12:00 AM and 4:00 AM Mountain Time. We will provide at least 48 hours' advance notice for any scheduled maintenance that may affect service availability.
➤ Emergency Maintenance: In rare cases, emergency maintenance may be required to address critical issues. We will make reasonable efforts to notify you in advance when possible.
We provide the following support services:
➤ Standard Support Hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding US federal holidays.
➤ Response Times: We will make commercially reasonable efforts to respond to support requests within the following timeframes:
ׂ╰┈➤ Critical Issues (service unavailable): 2 business hours
ׂ╰┈➤ High Priority Issues (significant impact): 4 business hours
ׂ╰┈➤ Medium Priority Issues (limited impact): 8 business hours
ׂ╰┈➤ Low Priority Issues (minimal impact): 24 business hours
➤ Support Channels:
ׂ╰┈➤ Email: [email protected]
ׂ╰┈➤ Phone: +1 (307) 414-8115
ׂ╰┈➤ Support Portal: app.health-quiz.com
As a HIPAA-compliant service provider:
➤ We maintain appropriate administrative, physical, and technical safeguards for Protected Health Information (PHI).
➤ We execute Business Associate Agreements (BAAs) with Clients as applicable.
➤ We provide secure transmission and storage of all data.
➤ We conduct regular security assessments and maintain compliance documentation.
➤ We provide breach notification in accordance with HIPAA requirements
To ensure optimal service delivery, you agree to:
➤ Provide accurate contact information for account administration and billing
➤ Promptly report any service issues or suspected security incidents
➤ Ensure your use of our Services complies with our Terms and Conditions
➤ Maintain the confidentiality of your account credentials
➤ Adhere to HIPAA requirements applicable to your practice
➤ Obtain appropriate consent from quiz participants
➤ Provide clear disclaimers regarding the nature and purpose of quizzes
➤ Make timely subscription payments according to the agreed-upon schedule
➤ Provide necessary branding elements and requirements for customization
If we fail to meet our service availability commitment (99.9% uptime), you may be eligible for service credits as follows:
➤ Monthly Uptime 99.0% - 99.9%: 10% of monthly fee
➤ Monthly Uptime 95.0% - 98.9%: 25% of monthly fee
➤ Monthly Uptime below 95.0%: 50% of monthly fee
To receive service credits, you must submit a request within 30 days of the affected month. Credits will be applied to future invoices and cannot be redeemed for cash.
Service credits shall not be issued for service unavailability resulting from:
➤ Scheduled or emergency maintenance
➤ Issues caused by factors outside our reasonable control
➤ Suspension or termination of your account in accordance with our Terms and Conditions
➤ Your equipment, software, or connectivity issues
➤ Your misuse of the Services
We maintain regular backups of the Health Quiz platform to ensure data integrity and availability:
➤ Backup Frequency: Daily system backups
➤ Retention Period: 30 days
➤ Recovery Point Objective (RPO): 24 hours
➤ Recovery Time Objective (RTO): 8 hours for critical systems
In the event of a security incident affecting your data:
➤ We will notify you within 48 hours of discovery
➤ We will investigate and take appropriate remediation steps
➤ We will provide you with information necessary for you to meet your obligations under HIPAA and other applicable laws
We reserve the right to modify this SLA at any time. We will provide at least 30 days' notice of any material changes. Your continued use of the Services after such notice constitutes acceptance of the modified SLA.
Your access to the quiz funnels is contingent upon maintaining an active subscription:
➤ Subscription Fees: Fees will be charged according to the plan you select and are due on the billing date specified in your subscription agreement.
➤ Automatic Renewal: Subscriptions automatically renew unless canceled at least 30 days before the end of the current subscription period.
➤ Termination by Client: You may terminate your subscription by providing written notice at least 30 days prior to the end of your subscription period.
➤ Termination by Provider: We may terminate your subscription for cause, including but not limited to breach of this Agreement or non-payment.
➤ Effects of Termination: Upon termination of your subscription, your access to the quiz funnels will be revoked. We retain all rights to the quiz funnels and may reassign or repurpose them at our discretion.
➤ Data Return: Upon termination, on request, we will provide you with any client-owned data collected through the quiz funnels in a standard format within 30 days of termination, after which we may delete such data from our systems.
For questions regarding this SLA, please contact us at:
BEPO LLC
30 N Gould Street, Sheridan, Wyoming
[email protected]
+1 (307) 414-8115
By using our Services, you acknowledge that you have read and understood this Service Level Agreement.